CX Documentation and Translation Executive (AI)

TL;DR

CX Documentation and Translation Executive (AI): Managing and updating customer experience content for agents and digital channels with an accent on ensuring accuracy, consistency, and alignment with brand voice and local market needs. Focus on leveraging AI tools for translation coordination and content optimization to drive efficient support and customer trust.

Location: Hybrid in Barcelona, Spain, with relocation support available.

Company

hirify.global is the world’s leading travel subscription platform, known for pioneering Prime, the first and largest travel subscription program.

What you will do

• Create, maintain, and update CX content with business owners.
• Ensure high-quality knowledge and internal communications for call centers.
• Coordinate translations for accuracy, cultural relevance, and brand alignment.
• Manage glossaries, translation memories, and style guides for consistency.
• Work cross-functionally with teams and stakeholders to align priorities and ensure timely delivery.
• Perform regular quality reviews of CX documentation and translations.

Requirements

• Minimum of two years of experience in a documentation and translation role.
• Fluency in European Portuguese (C1) and Fluency in English (C2).
• Professional translation qualification (e.g., EMT, CIOL, SFT).
• Experience using CMS and AI tools (e.g., DeepL, GPT assistants) to adapt content across languages and platforms.
• Proven track record of delivering high-quality content through AI-assisted proofreading.
• Familiarity with translation/localization tools like SDL Trados and Lokalise.

Nice to have

• Experience with content/knowledge systems (e.g., Confluence, SharePoint, Zendesk Guide).
• Proficiency with project management tools (e.g., Jira, Asana, Trello).
• Experience with Applied AI Tools such as Gemini.
• Curiosity and eagerness to explore and integrate emerging AI-driven solutions.

Culture & Benefits

• Hybrid home-office model focused on outcomes and work-personal life balance.
• Competitive salary, performance-based bonuses, and flexible benefits, including Prime Plus membership and birthday day off.
• Access to continuous learning resources like Coursera, soft skills workshops, and leadership development.
• Opportunities for personalized career paths and internal mobility through programs like eVOLVE.
• Dynamic, diverse, and agile work environment with a focus on innovation and recognition.
• Company events, no dress code, and complimentary fruit, coffee, and tea at offices.