обновлено 10 дней назад
CX Documentation and Translation Executive (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
CX Documentation and Translation Executive (AI): Managing and updating customer experience content for agents and digital channels with an accent on ensuring accuracy, consistency, and alignment with brand voice and local market needs. Focus on leveraging AI tools for translation coordination and content optimization to drive efficient support and customer trust.
Location: Barcelona, Spain — hybrid home-office model
Company
is a travel subscription platform serving millions of customers across 44 markets through a portfolio of travel brands and an AI-powered Prime experience.
What you will do
- Create, maintain, and update customer experience documentation with business owners.
- Prepare internal communications for call centers covering process updates, time-sensitive issues, and new initiatives.
- Coordinate translations and proofread human- and AI-generated content for accuracy, cultural relevance, tone, and brand consistency.
- Manage glossaries, translation memories, and style guides.
- Partner with CX, Product, Training, and other functions to coordinate documentation and translation needs.
- Conduct regular quality reviews and drive continuous improvement.
Requirements
- At least two years of experience in documentation and translation.
- European Portuguese at C1 level and English at C2 level, plus a professional translation qualification such as EMT, CIOL, or SFT.
- Experience with CMS and AI tools, including DeepL and GPT assistants, for adapting content across languages and platforms.
- Experience with AI-assisted proofreading and maintaining high-quality, human-centered content.
- Familiarity with SDL Trados, Lokalise, and content systems such as Confluence, SharePoint, Zendesk Guide, or Guru.
- Strong writing, editing, communication, collaboration, and project coordination skills.
Nice to have
- Experience with Gemini or other applied AI assistants.
- Curiosity about experimenting with emerging AI-driven workflow solutions.
- Experience using AI to streamline processes and improve productivity.
Culture & Benefits
- Permanent employment with a competitive salary and benefits package.
- Flexible benefits, performance-based bonuses, Prime Plus membership, discounts, partnerships, and a birthday day off.
- Relocation support and premium role-based equipment.
- Learning opportunities including Coursera access, workshops, technical training, leadership development, and onboarding support.
- Career paths, internal mobility, and a hybrid work model focused on outcomes and work-life balance.
- Agile, diverse, open, and social environment with employee events, communities, and office refreshments.
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