Customer Operations Associate (Logistics/Transportation)

TL;DR

Customer Operations Associate (Logistics/Transportation): Managing the end-to-end operational process for clients, driving automation, optimizing invoice management, and enabling actionable data that is critical to their business. Focus on identifying opportunities to improve products, enhancing customer experience, and ensuring client satisfaction and retention.

Location: This role is located in Chicago and requires the individual to be in office.

Company

hirify.global’s modern audit and pay platform uses domain-driven AI to harness the complexity of supply chain data and documentation, improving transportation spend visibility so companies can control their costs and power profit.

What you will do

• Oversee the day-to-day audit process for clients.
• Proactively identify changes to improve and enable automation to the audit process.
• Partner cross-functionally with Customer Success, Engineering, and Product to provide critical feedback and make suggested improvements.
• Analyze freight cost data to identify discrepancies and errors in carrier billing, and work with carriers to address systemic issues.
• Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions.
• Partner with Customer Success Managers to ensure client satisfaction and retention.

Requirements

• Entry-level experience with a desire to learn new skills; previous experience in operations, customer service, or account management in the logistics/transportation industry is nice to have.
• Ability to collect data, analyze results, and draw valid conclusions.
• Passion for technology and data.
• Obsessive attention to detail.
• Proven problem-solving results.
• Excellent written & spoken communication skills.

Culture & Benefits

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you.
• 401k plan.
• Unlimited PTO.
• Generous professional development budget to feed your curiosity.
• Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership.