Client Experience Internship (Fintech)

TL;DR

Client Experience Internship (Fintech): Providing exceptional operational and administrative support to B2B clients in the investment sector with an accent on proactive communication and problem-solving. Focus on contributing to desk building projects and maintaining strong client relationships within a fast-growing European Fintech.

Company

hirify.global empowers businesses to offer a wide range of investment products through its easy-to-integrate Investment API, partnering with Europe’s leading Fintechs and financial institutions.

What you will do

• Provide exceptional operational and administrative support to B2B clients via email, Slack, and phone.
• Proactively inform clients about service-related issues and events.
• Solve client problems with calmness, creativity, and a client-first attitude, advocating for their interests internally.
• Contribute to desk building projects to assist in building out the Client Experience function.
• Build relationships with client counterparts and work cross-functionally with operations, product, and engineering teams to resolve client requests.
• Create and maintain the Client Experience knowledge and process base.

Requirements

• Excitement about technology and investments, wanting to start a career at one of the fastest growing Fintechs in Europe.
• Looking to build experience in client-facing roles within Fintech, investments, banking, or a similar industry.
• Demonstrated strong communication and organizational skills, able to communicate well with different stakeholder groups, and familiar with working within SLAs.
• Possess a client-first mindset and understand how to solve problems pragmatically and efficiently.
• Thrive in a setup where you can work autonomously and grow your knowledge of financial markets.

Nice to have

• Experience working in the financial industry or any other regulated environment.
• Keen interest in the fintech space, specifically trading and investment, with awareness of companies and trends.
• Background in Business Administration, Finance, Economics, or adjacent fields.
• Previous experience within Zendesk or a similar CRM.

Culture & Benefits

• Impact-driven work building the infrastructure for the future of investing in Europe.
• Opportunity to participate in company-wide events such as UpFest, dinners, offsites, and holiday parties.
• Commitment to an inclusive culture where everyone belongs and thrives, fostered by Employee Resources Groups.
• Values include: Make it easy for others, Own the outcome, Rise to the challenge, and Tell the story.