Contact Center Agent (Fintech)

TL;DR

Contact Center Agent (Fintech): Providing high-speed support to internal and external partners to resolve transactional friction within a global fintech ecosystem with an accent on multi-channel communication and technical guidance. Focus on identifying complex transactional issues, managing high-volume requests, and ensuring data integrity across hirify.global platforms.

Company

hirify.global is a global fintech company providing a unified platform for payments and payouts to liberate global commerce.

What you will do

• Resolve customer needs and research complex transactional issues across hirify.global platforms.
• Provide technical guidance on troubleshooting, site navigation, and service utilization.
• Manage a high volume of incoming calls, chats, and tickets.
• Escalate critical system or service issues to supervisors with clear, actionable documentation.
• Maintain meticulous call logs and interaction reports according to standard operating procedures.

Requirements

• High school diploma and completion of at least two semesters of technical or professional studies.
• Minimum 6 months of experience in a high-intensity customer service environment.
• Strong understanding of customer service principles.
• Exceptional speed and accuracy in data entry.
• Proficiency in CRM tools, Zendesk, or similar computer applications.

Nice to have

• Experience in E-commerce or Banking.

Culture & Benefits

• Opportunities for global career growth within a fast-growing platform.
• Work environment based on straight talk, quick decisions, and strong execution.
• Culture that rewards hard work and values elegant solutions.