Customer Support Specialist (Igaming)

TL;DR

Customer Support Specialist (Igaming): Answering incoming requests from customers via live chat and identifying their needs to help them use specific features with an accent on providing solutions, analyzing product malfunctions, and gathering customer feedback for product improvement. Focus on quickly solving tasks, demonstrating independence, and applying a systematic approach to solving complex problems.

Location: LATAM Region

Salary: Competitive salary

Company

hirify.global is all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation.

What you will do

• Answer incoming requests from customers via live chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure their basic technical and product-related issues are resolved.
• Gather customer feedback and share with Product, Sales and Marketing teams.

Requirements

• Proficient in English and Spanish languages
• Work experience in support
• Excellent communication skills
• Strong teamwork skills
• Excellent PC skills
• Flexible to work in different shift schedules (day & evening & night) and on weekends

Nice to have

• Proficiency in Portuguese language
• Experience in sports betting/gambling industry

Culture & Benefits

• Amicable work environment and supportive team members
• Full-time remote opportunity
• Real career opportunities and professional growth

Hiring process

• Online Assessment
• Introductory Call
• Hiring Manager Round
• Candidate Reference Check
• Offer Letter