Client Services Manager (Digital Marketing)

TL;DR

Client Services Manager (Digital Marketing): Leading, growing, and developing a high-performing team of client service professionals, driving process innovation and strategy with an accent on ensuring best-in-class client experience and upholding hirify.global standards. Focus on fostering a culture of accountability and growth, overseeing team operations, aligning account strategies, and implementing scalable workflows.

Location: Remote (must be located within the United States)

Salary: $85,000 – $105,000 USD

Company

hirify.global is a privately owned and operated digital marketing company focused on bringing cutting-edge solutions to the multifamily industry, offering a full suite of digital services alongside its predictive analytics platform, Fiona.

What you will do

• Lead, coach, and develop a team of 6-8 account managers and coordinators.
• Foster a culture of accountability, collaboration, and professional growth through ongoing feedback and mentorship.
• Oversee team operations and manage key performance metrics.
• Partner cross-departmentally to align account strategies and deliver performance excellence.
• Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation.
• Develop and implement scalable workflows and playbooks to enhance efficiency and ensure consistent client experience.

Requirements

• 4+ years of relevant experience in a customer-facing role.
• 2+ years of digital agency experience.
• 1+ years of experience leading high-performing teams.
• Superb communication skills, ability to learn quickly, and a growth mindset.
• Must be located within the United States.

Culture & Benefits

• 4-Day Work Week (32 Hour Work Week).
• Profit Sharing Bonus.
• 3 weeks of PTO, Sick leave, and Bereavement, plus 11 paid holidays.
• 401(k) + Match.
• 75% employer-paid health benefits (Medical, Dental, and Vision).
• $75/month reimbursement for Physical Wellness and $75/month for Mental Wellness.
• $1000/year travel fund for employees with 3+ years at hirify.global.
• Dog-Friendly Office.
• Paid Parental Leave and Monthly Social Events.