Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Engaging with high- and medium-tier customers, maximizing their hirify.global investment and measurable business outcomes with an accent on driving customer satisfaction, retention, and expansion. Focus on identifying at-risk customers, executing mitigation plans, and translating customer data into clear business outcomes.

Location: Hybrid in London or Manchester, UK

Company

hirify.global is a global leader in cloud-based spend management solutions that uses Artificial Intelligence to eliminate manual work and empower finance teams of the future.

What you will do

• Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes.
• Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes.
• Partner with Account Management to lead Account Governance Meetings, including thought leadership topics, product roadmap updates, and high-level performance KPIs.
• Identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts.
• Proactively identify at-risk customers and collaborate cross-functionally to define and execute mitigation plans and retention strategies.
• Create and deliver self-service and TechTouch content, including FAQs, tutorials, webinars, and best-practice tips.

Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting.
• Proven experience working with accounts payable processes and strong familiarity with the end-to-end purchase-to-pay (P2P) domain.
• Demonstrated commercial expertise, including sales results, successful commercial decisions, or revenue-driving initiatives.
• Strong communication skills with the ability to build trusted relationships and understand customer needs.
• Deep understanding of accounts payable processes and a solid grasp of broader business processes.
• Excellent analytical and problem-solving skills with a proactive, data-driven approach.

Nice to have

• Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred.

Culture & Benefits

• Join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops.
• Be part of a collaborative and meritocratic work culture.
• Great Team and Supportive Leadership
• Opportunity for Career & Professional Development