Customer Experience Representative (Aws, Azure, Gcp)

TL;DR

Customer Experience Representative (AWS, Azure, GCP): Supports the full lifecycle of hyperscaler marketplace transactions, ensuring accuracy and consistency across quoting, approvals, CRM entries, and partner interactions with an accent on identifying marketplace opportunities and shepherding deals through internal processes. Focus on resolving discrepancies, engaging with partners to communicate value propositions, and providing regular reporting on deal progress and marketplace activity.

Location: Williamsville, NY, Irvine, CA, or United States of America

Salary: USD $47,300.00 - $75,700.00 per year

Company

hirify.global is a leading technology company for the global information technology ecosystem.

What you will do

• Track, identify, and monitor potential marketplace opportunities using pipeline data, renewals, customer mapping, and internal reporting.
• Shepherd deals through hirify.global’s marketplace processes, ensuring accuracy across quotes, vendor documentation, approvals, and CRM entries.
• Collaborate with internal teams to resolve discrepancies that may delay transactions.
• Engage with partners (outbound calls, scheduled meetings, follow‑ups) to communicate marketplace value propositions and support deal progression.
• Document partner interactions, next steps, and deal status in CRM systems.
• Provide regular reporting on deal progress, partner engagement, and marketplace activity.

Requirements

• Strong organizational skills and exceptional attention to detail; ability to manage many moving parts without losing accuracy.
• Prior experience in the IT channel, distribution, cloud, or vendor ecosystem.
• Self‑starter mindset with the ability to take direction, learn quickly, and advance work independently.
• Curiosity and a proactive approach to problem‑solving; willingness to ask questions and dig into unfamiliar topics.
• Strong work ethic and a dynamic, engaging personality.
• Comfort working in environments with nuance, ambiguity, and evolving processes.

Nice to have

• Channel sales or distribution experience.
• Demonstrated sales achievements or quota‑related accomplishments.
• Strong presentation and communication skills.
• Evidence of organizational excellence (process ownership, project coordination, CRM discipline).
• Experience navigating complex or ambiguous operational workflows.

Culture & Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.