Junior Technical Support Assistant

TL;DR

Junior Technical Support Assistant: Monitoring and replying to incoming technical support tickets, managing client queries, and providing customer support by phone with an accent on clear explanations and fast learning. Focus on supporting continuous knowledge updates and working effectively as part of a team.

Location: Onsite in Kuala Lumpur, Malaysia

Company

hirify.global is a product company specializing in software development for financial markets.

What you will do

• Monitor and reply to technical support tickets, chats, and frequently asked questions.
• Manage and distribute incoming queries from clients and users.
• Provide customer support by phone.
• Assist with internal departmental workload as needed.

Requirements

• Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field.
• Strong mathematical understanding and high computer literacy.
• Fluency in English is mandatory.
• Ability to work effectively as part of a team and learn fast.
• Availability to work in shifts.
• Strong moral and ethical character with great attention to detail.

Nice to have

• Additional Asian language proficiency (Japanese, Korean, Thai, etc.).
• Knowledge of trading platforms and experience in financial markets.
• Prior experience in technical customer support.
• Preference for candidates with a Computer Science degree.

Culture & Benefits

• Intensive training and support for continuous knowledge updates.
• Opportunity to work as part of a team.
• Attractive payment conditions and benefits package.