Senior Customer Success Manager (Marine Insurance)

TL;DR

Senior Customer Success Manager (Marine Insurance): Driving customer success, solution adoption, and strategic growth within the hirify.global Marine Suite product group with an accent on building strong in-person relationships and leveraging products to meet strategic business objectives. Focus on cross-functional collaboration, facilitating enhancement delivery, and maintaining customer satisfaction and loyalty.

Location: Remote, United States. Must be based in North America and requires regular in-person engagement with clients and partners.

Salary: $60,000–$103,000

Company

hirify.global empowers insurance organizations with configurable, cloud-native, and analytical insurance software for the Property & Casualty market.

What you will do

• Manage assigned customers as the primary point of contact, preparing presentations and leading meetings.
• Track customer KPIs, maintain satisfaction, and ensure contract compliance and accurate billing.
• Understand customer business challenges and identify cross-sell and upsell opportunities.
• Facilitate end-to-end management of medium complexity enhancements according to product procedures.
• Draft change requests and Statements of Work for small to medium enhancements.
• Support continuous improvement initiatives and mentor team members.

Requirements

• Minimum 1-3 years' experience in Marine Cargo Insurance, Logistics, or Logistics Software.
• Minimum 1-3 years' experience in a customer success related role, directly interfacing with customers.
• Bachelor’s degree in a related field (or equivalent work experience).
• Strong analytical, critical thinking, and time management skills.
• Ability to create succinct, audience-relevant, objective-oriented written documentation.
• Proficient in written and oral English communication.
• Ability to collaborate and work autonomously, manage multiple priorities, and demonstrate project management skills.
• Up to 10% travel required.

Culture & Benefits

• Flexible work environment (remote, in-office, or hybrid options).
• Open PTO Policy for recharging.
• Comprehensive health coverage and employer-matched retirement savings starting on day one.
• Opportunities for internal career growth, mentorship, and continuous learning (LinkedIn Learning, Kaplan).
• Employee Referral Bonus program and discounted tuition at University of Arizona Global Campus.
• Commitment to diversity, equity, inclusion, and belonging.