Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Providing technical support and managing IT relationships for a large client, ensuring consistent, high-quality product/solution delivery. Focus on managing customer satisfaction from a technology solution standpoint and collaborating with the Cybersecurity team to ensure security policies are addressed.

Location: Work from Home, United States

Salary: $118,000 to $185,000

Company

hirify.global is a leading global analytics software company, helping businesses in 100+ countries make better decisions.

What you will do

• Provide technical support for a large client and collaborate with the Customer Support Manager.
• Work with teams to ensure high-quality product/solution delivery.
• Manage IT relationships and concerns for the client.
• Develop overall technology solution knowledge within the relevant clients.
• Manage customer satisfaction from a technology solution standpoint, and relevant reporting of the performance of the services against service level agreements (SLAs).
• Collaborate with the Cyber Security team to ensure that security policies are addressed with the client.

Requirements

• Bachelor's degree in computer science or related field and or equivalent experience.
• Experience in technical customer SaaS implementations, with a history of increasing responsibility.
• Project experience within environments containing cardholder data, data privacy, and personal identifiable information (PII).
• Experience with end-to-end software development project lifecycle.
• Experience across the entire technology stack including server, database, network, and storage.
• Excellent interpersonal skills - strong verbal and written skills; ability to engage with senior business and technology leaders.

Nice to have

• PMP Project Management certification preferred.

Culture & Benefits

• An inclusive culture strongly reflecting core values.
• The opportunity to make an impact and develop professionally.
• Highly competitive compensation, benefits and rewards programs.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.