Customer Success Engineer (Cybersecurity)

TL;DR

Customer Success Engineer (Cybersecurity): Building and optimizing customer utilization and return on investment in hirify.global's data security platform with an accent on technical expertise, adoption driving, and customized use cases. Focus on understanding customer challenges, troubleshooting complex technical issues, and influencing product roadmap based on customer feedback.

Location: Remote within the Pacific Mountain region (US), with 25-50% annual travel to clients.

Salary: $140,000–$160,000

Company

hirify.global is a leading data security platform focused on reinventing how businesses secure data in the cloud era.

What you will do

• Serve as the primary technical expert on the hirify.global Platform and a trusted advisor to customers at all levels.
• Drive customer adoption through effective onboarding, training, and customized use cases aligned with their business outcomes.
• Proactively ensure customers realize full value and maximize ROI by driving sustained platform adoption and engagement.
• Identify and resolve technical obstacles, collaborating with internal teams as needed.
• Advocate for customer feedback and actively influence hirify.global's product roadmap and development.
• Conduct Quarterly Business Reviews, troubleshoot technical issues, and document best practices internally and externally.

Requirements

• 12 years of experience with strong project management skills.
• Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and IAM.
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Prior experience working in a technical customer-facing role within a software company.
• Excellent interpersonal, customer relations, and communication skills, capable of conveying complex information effectively.
• Ability to work autonomously, tackle intricate challenges, and lead executive meetings and technical workshops.

Nice to have

• Bachelor’s degree in Computer Science or similar experience.

Culture & Benefits

• Ability to work remotely with office setup reimbursement.
• Unlimited PTO, paid holidays, and sick time.
• Health, vision, and dental insurance.
• Life, short and long-term disability insurance.
• Work in a fast-paced, deadline-oriented startup environment.