Security Support Engineer (Cybersecurity)

TL;DR

Security Support Engineer (Cybersecurity): Providing technical support for enterprise customers using Machine Identity Security products with an accent on troubleshooting complex product issues. Focus on understanding complex systems, resolving customer technical issues, and maintaining effective working relationships with clients.

Location: Must be based in the United States

Salary: $68,000 – $100,000/year, plus commissions or discretionary bonus

Company

hirify.global is the global leader in Identity Security, providing security for any identity across business applications, distributed workforces, hybrid cloud workloads, and throughout the DevOps lifecycle.

What you will do

• Provide technical support to customers using Machine Identity Security products.
• Design technical solutions for customers based on hirify.global’s Venafi and partner products and technology.
• Collaborate with the Sales team to ensure cohesive product and service solutions.
• Proactively communicate customer problems and record interactions in the CRM system.
• Assist customers in the installation and customization of Venafi products.
• Establish and maintain effective working relationships with clients.

Requirements

• 5-7 years’ experience in Technical Support or similar role in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
• Capable of understanding the technical aspects of a complex system.
• Enterprise-level troubleshooting and support experience.
• Knowledge of Public Key Infrastructure (PKI) including technology, standards, and implementations.
• Understanding of large network design, layout, and operations.

Nice to have

• Experience with Securing Internet applications, e.g., cryptography, standards, techniques.
• Experience with Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including writing queries.

Culture & Benefits

• Wide range of medical, dental, vision, financial, and other benefits.
• Opportunity to learn, develop, and progress within the IT Security world.
• Work within a market-leading, innovative software company.
• Supportive colleagues and peers throughout the organization.