Senior Technical Account Manager (Cybersecurity)

TL;DR

Senior Technical Account Manager (Cybersecurity): Managing post-sales technical and functional needs for top enterprise customers, focusing on strong technical acumen and relationship-building. Focus on driving product adoption and ensuring customers achieve full business value from the hirify.global product.

Location: Remote - USA

Salary: $150,000 - $182,000 USD

Company

hirify.global prevents SaaS data breaches by delivering end-to-end SaaS security.

What you will do

• Serve as the primary point of contact for post-sales technical and functional needs for hirify.global’s top enterprise customers.
• Develop a trusted advisor relationship with customer champions, sponsors, and technical teams to drive product adoption.
• Introduce, demonstrate, and implement new products and features as they become available.
• Work with customers and hirify.global field teams to leverage the hirify.global Developer Platform to help build support for SaaS applications.
• Track accounts to identify customer risk and work actively to eliminate that risk.
• Provide internal feedback on how hirify.global can better serve our enterprise customers.

Requirements

• 7 to 10 years experience in customer success and/or technical account management in a SaaS organization, consulting, technical customer support, or sales engineering.
• Experience working directly with large enterprise customers, Fortune 100 companies, and C-level executives.
• SaaS security experience, Cloud security experience, Identity and Access Management, vulnerability management, or experience in other cybersecurity disciplines are strongly preferred
• Experience with Python, Django, and/or other common developer frameworks to extract, transform, and load data through various API interfaces.
• Ability to travel to customer locations monthly.

Nice to have

• Startup experience is a plus.
• Proficiency in Salesforce, Gainsight, and Zendesk is preferred.

Culture & Benefits

• Collaborative and supportive team environment with a focus on trust, transparency, quality, customer focus, and delivery.
• Committed to fostering an inclusive environment where every employee feels valued, heard, and empowered.
• Home office stipend, Generous paid time off, paid company holidays, paid floating holidays, paid parental leave, paid sick time and paid family leave for applicable states, health insurance - medical, dental, and vision with HSA option.
• Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options, we are inviting you to be an integral part of our journey forward.
• LifeWorks Employee Assistance Program, company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options, 401(k) and Roth retirement saving accounts, and a monthly wellness benefit reimbursement.