Product Engineer, Customers (AI)

TL;DR

Product Engineer, Customers (AI): Building and shipping product features requested by customers, guiding them through integration builds, and supporting complex customer use cases with an accent on helping key customers and prospects build powerful integrations, unblocking complex implementations, and shipping product improvements quickly. Focus on understanding customer needs, designing the right solutions, implementing them end-to-end, and debugging challenging integration or platform issues.

Location: Remote (North America)

Salary: $140K – $180K

Company

hirify.global (YC W23) is a developer infrastructure company and the leading provider of API access for agents and apps, enabling AI applications to connect to the real world through integrations.

What you will do

• Work closely with key customers to guide them through integration builds, implementations, and scaling with hirify.global.
• Build and ship product features requested by customers, with fast turnaround and high quality.
• Take projects end-to-end: understand customer needs, design the right solution, implement it, and polish it through iteration.
• Serve as a direct feedback loop into the product roadmap by identifying gaps, pain points, and strategic opportunities.
• Support complex customer use cases through Slack, calls, pairing sessions, and technical deep dives.
• Partner with prospects during evaluations and POCs, helping them ramp up quickly and succeed early.
• Debug challenging integration or platform issues and drive them to resolution with speed and ownership.

Requirements

• 5+ years of full-stack engineering experience, comfortable contributing across backend and frontend.
• Strong product sense: you can translate customer needs into the right long-term product solutions.
• Enjoy working directly with customers and take pride in helping them succeed.
• Excellent communicator with native-level English, able to build trust and clarity with technical teams.
• Comfortable debugging complex systems and solving real-world integration challenges.
• Able to multitask effectively and thrive in a fast-moving, high-ownership environment.
• Based in North America.

Nice to have

• Experience in developer tools, APIs, or integration platforms.
• Prior work in customer-facing engineering roles.
• Startup experience in high-growth, high-velocity environments.

Culture & Benefits

• Highly impactful full-stack role at the intersection of engineering, product, customer success, and go-to-market.
• Operate in a high-paced environment, balancing multiple customer threads while continuing to deliver product improvements.
• Work with a YC-backed, multi-million ARR company with a team from AWS, Snyk, Netlify, Uber, Samsara, and more.
• Opportunity to combine deep engineering work with direct customer impact and shape the product's future.
• Compensation includes salary and equity.