Principal Engineer - Senior Project Manager (ServiceNow)

TL;DR

Principal Engineer - Senior Project Manager (ServiceNow): Leading the implementation of ServiceNow modules for a client, overseeing the entire project lifecycle, and ensuring timely delivery within a fixed-price contract structure. Focus on managing scope, risks, client expectations, and navigating challenges associated with budget constraints and project governance.

Location: Hybrid in NYC (2 days/week in office). Office Location: New York, NY 10007. Relocation assistance offered to the US.

Salary: $150K – $190K Gross (base+bonuses)

Company

hirify.global is a Digital Product Engineering company that builds products, services, and experiences at scale for clients globally.

What you will do

• Oversee the end-to-end implementation of ServiceNow modules, including Incident, Change, Asset, CMDB, and ITOM.
• Develop and execute detailed project plans, milestones, deliverables, and communication strategies.
• Monitor project scope, timeline, and budget, ensuring successful delivery under fixed-price contracts.
• Manage change orders and requests effectively to maintain project profitability and control.
• Serve as the primary client contact, facilitating requirement gathering and managing expectations.
• Oversee User Acceptance Testing (UAT) and supervise training programs for end users.

Requirements

• Strong ServiceNow project management experience with expertise in ITAM, CMDB, ITSM, and ITOM.
• Proven ability to deliver projects under fixed-price contracts, ensuring financial and operational control.
• Experience in managing security compliance within IT projects.
• Knowledge of waterfall and hybrid project management methodologies.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration.
• 14+ years of IT project management experience, with 2–3 end-to-end ITSM implementations in ServiceNow.

Nice to have

• PMP, ITIL, or ServiceNow certifications.
• Experience in US public sector or government projects.

Culture & Benefits

• Dynamic and non-hierarchical work culture.
• Opportunity to work with an 18000+ expert team across 29 countries.
• Standard hirify.global Benefits.
• Commitment to diversity and inclusion.