Engineering Manager (Ai)

TL;DR

Engineering Manager (AI): Leading a team that builds routing and decisioning capabilities to improve customer outcomes and operational efficiency with an accent on skills-based matching and differentiated service experiences. Focus on improving automation, classification, triage, knowledge-retrieval, and decision quality using data science/ML or LLM-enabled techniques.

Location: US - Remote Eligible, must live in a state where hirify.global, Inc. has a registered entity.

Salary: $204,000—$255,000 USD

Company

hirify.global was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

What you will do

• Lead a team of engineers building routing and decisioning capabilities that improve customer outcomes and operational efficiency.
• Build and scale Skills Based Routing that better matches contacts to ambassador skills and enable Differentiated Service experiences that appropriately tailor support pathways to customer context.
• Contribute to hirify.global-wide initiatives by aligning team capabilities with shared goals and ensuring smooth integration across dependencies.
• Raise the bar on technical quality and execution through roadmap planning, clear ownership, and pragmatic architecture and design reviews.
• Partner closely with Product, Data, Science, Operations, and adjacent engineering teams to drive success metrics.
• Develop talent and team health through coaching, feedback, and career development.

Requirements

• 10+ years of software engineering experience, with 4+ years managing engineering teams in a fast-paced environment; BS/MS in CS or a related field or equivalent experience.
• Experience building and scaling distributed systems (e.g., service-oriented architectures, APIs, event-driven systems) through measurement & experimentation driven approaches.
• Solid technical judgment; you can guide trade-offs, review designs, and keep delivery moving while maintaining quality.
• Demonstrated ability to turn ambiguous problem spaces into clear roadmaps, milestones, and measurable outcomes.
• Strong customer and product mindset: you care deeply about the end-to-end experience and use metrics and feedback loops to guide iteration.
• Excellent communication and collaboration skills - you create clarity, align partners, and drive decisions without relying on hierarchy.

Nice to have

• Experience with routing/matching systems, workflow orchestration, decisioning engines, or other optimization problem spaces.
• Familiarity with customer support tooling and ecosystems (case management, contact channels, agent experience), and how they influence service quality.
• Experience applying data science/ML or LLM-enabled techniques to improve automation, classification, triage, knowledge-retrieval or decision quality.
• Experience building skill models/taxonomies (e.g., proficiency signals, intent classification) used to drive intelligent assignment and personalization.

Culture & Benefits

• Your work improves the moments when hosts and guests need hirify.global most.
• You’ll help drive the next chapter of hirify.global’s service transformation with meaningful ownership and visibility across strategic initiatives and global-scale challenges.
• Committed to working with the broadest talent pool possible.
• Believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.