Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Retaining and growing a portfolio of active customer accounts by providing best-in-class support and customer success management, with an accent on driving renewals, expansions, and cross-sells. Focus on guiding new customers through onboarding, proactively monitoring customer health to mitigate churn risks, and achieving ARR targets.

Location: Remote, United States

Salary: $90,000–$100,000 (targeted total annual earnings)

Company

hirify.global helps build a future where all learners are ready and inspired to solve the world’s greatest challenges by providing award-winning learning solutions purpose-built for K-12.

What you will do

• Drive renewals and account retention to meet ARR targets.
• Identify and execute expansion opportunities through upselling and cross-selling hirify.global products.
• Guide new customers through onboarding and support product adoption.
• Monitor and improve customer health, proactively addressing churn risks.
• Act as a strategic customer advocate, building trusted advisor relationships and collaborating with internal teams.
• Maintain a high-accuracy sales pipeline in Salesforce, managing opportunity forecasting and reporting.

Requirements

• 1-2 years of experience in account management, customer success, or sales within the B2B SaaS industry, preferably with an EdTech background.
• Empathetic listener with a strong focus on understanding and meeting customer needs.
• Excellent time-management and organizational skills, capable of balancing multiple accounts.
• Experience using CRM tools (Salesforce preferred) and collaboration platforms such as Slack, Zoom, and G Suite.
• Clear and effective communicator with strong verbal and written skills.
• Self-motivated, persuasive, and adaptable team player.

Culture & Benefits

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• Work from home funds, fertility & adoption reimbursement.
• Supportive, driven, and diverse remote team with a focus on improving learning environments.
• Opportunity for professional growth in a global, innovative, high-growth company.