Forward Deployed Engineer (AI, WebRTC)

TL;DR

Forward Deployed Engineer (AI, WebRTC): Architecting, building, and deploying custom solutions for enterprise customers using hirify.global APIs and AI Voice Assistant tools with an accent on real-time communications workflows and integration requirements. Focus on leading proofs-of-concept, optimizing production deployments, and shaping product roadmap through customer feedback.

Location: Hybrid, based out of hirify.global's Amsterdam office. Requires willingness to travel across the EMEA region (10–30%).

Company

hirify.global is a financially stable and profitable industry leader building the future of global connectivity and real-time communications through a private, global, multi-cloud IP network and intuitive APIs.

What you will do

• Partner with enterprise customers across EMEA to understand communication workflows and AI use cases.
• Design and deliver custom implementations using AI Voice Assistant tools, hirify.global APIs, and WebRTC.
• Lead proofs-of-concept, pilots, and full production deployments.
• Provide customer-driven feedback to shape hirify.global’s product roadmap.
• Troubleshoot, debug, and optimize real-time communication solutions (SIP, RTP, SRTP/TLS).
• Produce clear technical documentation and act as a trusted technical advisor for customers.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• 3+ years of experience in software engineering, solutions engineering, or customer-facing technical consulting roles.
• Proficiency in Python, JavaScript/Node.js, or Go.
• Hands-on experience with APIs, event-driven architectures, and cloud-native or serverless deployments.
• Familiarity with SIP, WebRTC, or real-time voice and messaging technologies.
• Strong communication skills, with the ability to translate complex technical concepts into clear business outcomes.
• Comfort debugging ambiguous problems in unfamiliar customer environments.
• Willingness to travel and work directly with customers across the EMEA region (10–30%).

Nice to have

• Experience integrating or deploying AI voice assistants, speech-to-text systems, or LLM-based conversational applications.
• Experience with SQL and relational databases (Postgres, MySQL, Oracle).
• Familiarity with DevOps practices and tooling (Docker, Kubernetes, CI/CD pipelines).
• Previous experience in telecom, CPaaS, or high-growth SaaS environments.
• Additional European or regional language skills (beyond English).

Culture & Benefits

• Opportunity to contribute to an industry-shaping company.
• Environment of continuous learning and growth.
• Part of a vision for borderless connectivity fueling limitless innovation.