Senior Analyst, Customer Due Diligence (Fintech)

TL;DR

Senior Analyst, Customer Due Diligence (Fintech): Mentoring colleagues and contributing to process improvements within the Risk Operations team for the Americas region, with an accent on Enhanced Due Diligence reviews and complex issue resolution. Focus on owning regional MLRO relationship, quality control, and leading tactical projects from inception to completion.

Location: Hybrid in London, UK (three days per week in the office).

hirify.global is a global payment solutions provider powering billions of transactions annually for companies like eBay, ASOS, and Uber Eats, with London as its HQ.

What you will do

• Act as the regional Customer Due Diligence specialist for the Americas region.
• Be the primary point of escalation for Enhanced Due Diligence reviews and complex issues, providing timely resolutions.
• Own the relationship with the regional Money Laundering Reporting Officer.
• Review and approve escalations and decisions made by analysts, ensuring accuracy and policy adherence.
• Conduct thorough quality control checks on all reviews, assessments, and reports.
• Lead and manage tactical projects from inception to completion, coordinating with cross-functional teams.

Requirements

• Proven experience as a Senior Analyst in Customer Due Diligence (4+ years preferred).
• Demonstrable knowledge of Enhanced Due Diligence concepts and processes.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent mentoring abilities, with a track record of guiding team members.
• Proficiency in project management and ability to prioritize tasks effectively.
• Outstanding communication and interpersonal skills for engaging with stakeholders at all levels.

Nice to have

• Experience in handling audits and regulatory compliance.
• Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices.

Culture & Benefits

• Hybrid working model with three days per week in the office for collaboration.
• Real ownership, fewer blockers, and impactful work from day one.
• Fast-moving, performance-obsessed environment with opportunities for career growth.
• Inclusive one-team culture that supports individual success and professional development.
• Support for an accessible experience and comfortable working environment.