Risk Operations Specialist

TL;DR

Risk Operations Specialist (Payments/Fraud): Managing payment disputes and chargebacks, protecting hirify.global from financial losses and preventing fraudulent activity with an accent on evidence preparation, case assessment, and rule compliance. Focus on supporting fraud investigations, performing manual reviews, and contributing to continuous process improvement.

Location: Hybrid role based in Edinburgh, United Kingdom. Requires working from the office a minimum of 60% of the time. A 28-day Work from Abroad policy is available.

Salary: £26,000–£27,000 annually

Company

hirify.global is Europe's number 1 downloaded rail app, enabling millions to book tickets across 270+ rail and coach companies in over 40 countries, focusing on a greener future of travel.

What you will do

• Manage payment disputes and chargebacks, including evidence preparation and submission.
• Review dispute outcomes to accurately document reporting and analysis.
• Work with internal systems and payment service providers to manage disputes efficiently.
• Support fraud investigations for cases escalated by Customer Service.
• Perform manual fraud reviews on flagged transactions and accounts, taking appropriate actions on confirmed fraud.
• Contribute to continuous improvement of fraud and dispute processes, including tooling enhancement and rule tuning.

Requirements

• Experience in payments and fraud, dispute, or a similar analytical and operational role.
• Good attention to detail and comfort working with structured processes.
• Analytical mindset with an interest in understanding root causes.
• Confidence working with data, built-in report tools, and adapting to internal systems.
• Clear written communication and good documentation habits.
• Curious, enthusiastic, proactive, forward-thinking, and eager to learn.

Nice to have

• Knowledge of SQL and Machine Learning models.
• Prior experience or strong interest in fraud, payments, or financial risk.

Culture & Benefits

• Private healthcare and dental insurance.
• Generous 28-day Work from Abroad policy.
• 2-for-1 share purchase plans and an EV Scheme.
• Extra festive time off and excellent family-friendly benefits.
• Prioritized career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days.
• Inclusive work environment valuing diversity.