Front Office Support (Fintech)

TL;DR

Front Office Support (Fintech): Providing senior-level support to front office users, including traders and schedulers, ensuring the stability of the trade lifecycle from trade capture to end-of-day processes with an accent on troubleshooting complex technical and functional issues across the ETRM landscape. Focus on driving root cause analysis, long-term remediation, and contributing to Go-Live readiness.

Location: Must be based in the USA

Company

hirify.global is an international consulting group in innovation and transformation through technology, advising companies and administrations for 20 years and supporting their transformation and innovation projects internationally.

What you will do

• Provide senior-level support to front office users, including traders and schedulers.
• Ensure stability of the trade lifecycle from trade capture to end-of-day processes.
• Troubleshoot complex technical and functional issues across the ETRM landscape.
• Monitor and validate P&L, risk exposures, and position data.
• Coordinate with global teams (development, QA, infrastructure, data).
• Drive root cause analysis and long-term remediation.

Requirements

• 10+ years of experience in front office support, trade support, or application support in energy trading.
• Strong technical foundation: SQL, Linux or Unix, Scripting knowledge (shell, Python is a plus).
• Ability to work under pressure in a fast-paced trading environment.
• Strong communication skills and ability to interact with senior trading staff.
• Proven experience managing incidents, priorities, and time-critical operations.

Nice to have

• Direct experience with Orchestrade.
• Python and Cloud exposure (AWS or Azure).
• Experience supporting real-time trading activities, telemetry, or scheduling workflows.
• Knowledge of North American power markets, with a preference for ERCOT.
• Previous ETRM experience (such as Orchestrade, Endur, Allegro, RightAngle, etc.).

Culture & Benefits

• 💸401(k) retirement plan with company matching.
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out).
• 📴8 paid holidays + 5 sick days + 2 personal days per year.
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA.
• 🦺Voluntary STD and LTD.
• 🚍Commuter/transit benefits.