Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Owns the technical success of bank and credit union customers from contract to renewal, acting as a trusted advisor. Focus on seamless onboarding, delivery, and maximizing value of AI solutions through implementation workshops and managing escalations.

Location: In-Office in San Francisco / Palo Alto

Salary: $110,000 - $150,000 along with additional variable compensation.

Company

hirify.global is building a universal banking assistant powered by their BankGPT platform to drive financial well-being for millions of consumers.

What you will do

• Serve as the primary technical point of contact for a portfolio of 10–12 customer accounts.
• Lead end-to-end implementation activities from kickoff through go-live, including business requirement gathering and platform configuration.
• Monitor post-go-live success, including platform usage, stability, and issue resolution.
• Manage technical escalations and advocate internally for customer success.
• Provide product feedback and influence roadmaps through structured, data-backed insights.

Requirements

• 6+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Implementation Consultant.
• Experience supporting complex SaaS implementations, ideally for enterprise or financial clients.
• Experience with conversational AI (chatbots, voice, IVR, LLMs) and knowledge base workflows.
• Familiarity with SQL, Postman, API workflows, and troubleshooting.
• Working knowledge of REST APIs and cloud infrastructure.
• Proficiency with tools like Jira, Confluence, Salesforce, and UAT/test management workflows.

Culture & Benefits

• 100% paid health, dental & vision care.
• 401(k) match & financial wellness perks.
• Discretionary PTO + paid parental leave.
• Mental health, wellness & family benefits.
• A mission-driven team shaping the future of banking.