Sr. Product Manager Technical (AI)

TL;DR

Sr. Product Manager Technical (AI): Defining long-term product vision and lead cross-functional efforts to build innovative Chat capabilities that integrate with Connect's contact routing, agent workspace, end customer experiences, and AI services with an accent on emerging technology and real-world business challenges. Focus on partnering closely with engineering, AI, and design teams to reimagine both customer self-service and contact center experiences.

Location: Our compensation reflects the cost of labor across several US geographic markets.

Salary: $137,000/year - $236,800/year

Company

hirify.global Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

What you will do

• Engage with customers to define a product vision, including future roadmap, investment, innovation and experimentation
• Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact
• Build a roadmap and define features that delight customers, drive adoption, and increase utilization of services
• Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners
• Launch and promote new capabilities, in collaboration with product marketing
• Deliver presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings

Requirements

• 5+ years of technical product management with internet business experience
• 5+ years of working as a Technical Product Manager experience
• 3+ years of technical (software development, network development, IT, other related) experience
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Nice to have

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience working within teams delivering software products and features using agile methodologies

Culture & Benefits

• hirify.global values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications.
• Flexible work hours and arrangements are part of the culture, valuing work-life harmony.
• Employee-led affinity groups foster a culture of inclusion.
• Mentorship and career-advancing resources are available to help you develop into a better-rounded professional.