Analyst, Clinical Operations Workforce Optimization (AI)

TL;DR

Analyst, Clinical Operations Workforce Optimization (AI): Ensuring efficient staffing and capacity within Clinical Operations by owning inbound volume forecasting and developing dynamic staffing models. Focus on translating complex analytics into actionable insights and leveraging AI functionality to drive operational efficiency and strategic workforce planning.

Location: Remote (USA), with a preference for being able to attend the NYC office once a week.

Salary: $80,000–$92,000

Company

hirify.global is a technology-driven mental healthcare company on a mission to eliminate barriers to mental health by providing personalized care through a clinically validated platform.

What you will do

• Own forecasting of inbound volume to Clinical Operations by team and request category.
• Develop and manage dynamic staffing models to guide Clinical Operations headcount planning.
• Lead short-term scheduling efforts, including shift planning and monitoring key performance metrics.
• Translate complex analytics into actionable insights, leveraging AI functionality where possible.
• Serve as a strategic partner to Clinical Operations leadership on resourcing and capacity planning.
• Act as primary liaison for Clinical Operations workforce optimization in cross-functional initiatives.

Requirements

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field.
• Minimum of 2-3 years of experience in operations strategy, analytics, or a related role.
• Strong command of data and visualization tools (e.g., Looker, SQL, Hex).
• Demonstrated ability to partner with leadership to solve complex business challenges using data.
• Excellent communication and storytelling skills.
• English: B2 required.

Nice to have

• Master’s degree preferred.
• Experience with workforce management or capacity planning.
• Experience with workforce management tools.

Culture & Benefits

• Health, Dental, Vision benefits with access to One Medical, HSA and FSA plans.
• Employer-sponsored 401(k) match of up to 2% for retirement planning.
• Yearly allotment of no cost mental health visits for you and your dependents.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• Parental leave (18 weeks for birthing, 16 weeks for non-birthing parents) after 6 months tenure.
• Access to Wellhub (fitness), BrightHorizons (child/elder care), and $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.