Customer Data Analyst (Retail)

TL;DR

Customer Data Analyst (Retail): Uncovering insights into customer behaviour and commercial performance to steer decisions across marketing, commercial, and CRM teams with an accent on shaping trading updates and sparking ideas for future campaigns. Focus on translating complex data into actionable formats and fostering customer-centric strategies.

Location: Hybrid working with up to 2 days working from home

Company

hirify.global is committed to building a better future for our community and our planet.

What you will do

• Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends and opportunities.
• Translate complex data into an understandable and actionable format through engaging reports and dashboards.
• Manage a portfolio of analytics work, prioritising as required to deliver effectively.
• Collaborate with cross-functional teams to align customer insights with business objectives.
• Create strong relationships with key stakeholders in the CRM, Commercial and Marketing teams.
• Continuously improve our ways of working and approaches to analytics.

Requirements

• Experience in customer data/analytics, ideally within the retail industry.
• Strong expertise in data analysis and use of Excel.
• Experience in data visualisation and storytelling.
• Experience with analytical tools and data visualisation platforms (e.g. Tableau or Power BI).
• Excellent communication and presentation skills, particularly in writing.
• Excellent attention to detail and ability to work independently and collaboratively.

Culture & Benefits

• 28 days' holiday increasing with service up to a maximum of 33 days.
• Flexible start and end times around core working hours.
• Up to 14% employer pension contributions and life cover up to 4x your salary.
• Health cash plan and discounted gym memberships.
• 20% discount at hirify.global and B&Q.
• Career progression and development programs, coaching and mentoring.

Hiring process

• Review applications on an individual basis.
• An informal call or Teams video to see if we’re a good fit for you.
• A comprehensive process, with regular contact from the Talent Acquisition team.