Senior Tech Operations Engineer

TL;DR

Senior Tech Operations Engineer: Monitoring and remediating system and application issues for global technology operations with an accent on incident management, proactive problem prevention, and continuous service improvement. Focus on troubleshooting complex issues across systems, networks, and software, enhancing recovery procedures, and optimizing monitoring tools for efficiency.

Location: Hybrid Working in Belfast - Millennium House

Company

hirify.global is the world’s leading derivatives marketplace, transforming industries and shaping careers worldwide.

What you will do

• Monitor and manage customer-facing environments (Production, Certification, New Release, & Disaster Recovery) within Clearing and Trading business units.
• Remediate system and application issues, escalating to appropriate next level of support as needed.
• Accurately report and record incidents handled from alerting tools and customers.
• Coach team members on incident management process, diagnosis, recovery tools, and follow-up documentation.
• Implement improvements to platform-specific monitoring tools for improved efficiency and reduced operational noise.
• Develop working relationships with support teams and business-facing teams for early detection and problem prevention.

Requirements

• Proven experience in a technical support or troubleshooting-focused role.
• Linux proficiency.
• Hands-on experience with monitoring and Incident Management tools and scheduling systems.
• Proven ability to multi-task and prioritise in critical and high-pressure scenarios.
• Established communication patterns with internal and external customers and colleagues.
• Experience with specific tools like Helix TSOM, OVO, Remedy, ITSM, or UC4.

Nice to have

• Experience with Cloud Platform Technologies (Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure).

Culture & Benefits

• Bonus Programme, Equity Programme, and Employee Stock Purchase Plan (ESPP).
• Private Medical and Dental coverage, including a Mental Health Benefit Programme.
• Group Pension Plan, Income Protection, and Life Assurance.
• Various lifestyle benefits such as Cycle To Work, EV Car Benefit Scheme, and Gym Membership.
• Family Leave and Education Assistance for ongoing employee development and certification.
• Hybrid Working model.