Application Support Engineer (Microsoft 365)

TL;DR

Application Support Engineer (Microsoft 365): Coordinating client onboarding and migration, and acting as a key escalation point for Microsoft 365 related issues with an accent on Entra ID security permissions, SharePoint site configuration, and data import challenges. Focus on troubleshooting, providing best practice advice, and automating time-consuming tasks using PowerShell scripting.

Location: Hybrid role, requires working from the office in Manchester.

Company

hirify.global delivers powerful, industry-focused software that helps professional services firms and project-based businesses thrive.

What you will do

• Support the initial set-up of users and customer sites.
• Troubleshoot errors and issues related to client onboarding (Entra ID security permissions, SharePoint site configuration).
• Act as an internal escalation point for 1st Line Support regarding Microsoft 365 tenancy challenges.
• Provide advice to clients relating to Microsoft 365 tenancy set-ups and best practices.
• Assist with client data import into SharePoint and execute scripts for bulk changes.
• Create and maintain an up-to-date knowledge base and client-specific documentation.

Requirements

• Strong working knowledge of the Microsoft 365 ecosystem.
• Advanced knowledge of Microsoft SharePoint site configurations and general security permission administration.
• Strong knowledge of Microsoft Entra ID tenant configuration and Identity and Access Management.
• Proficient in PowerShell and other scripting languages to automate tasks.
• Proven ability to deliver under pressure in a fast-paced SME environment.
• Strong written communication skills, able to author client-facing documents, and ability to lead meetings.

Nice to have

• Knowledge of Microsoft Exchange Online.
• Knowledge of Microsoft Purview.
• Knowledge of Microsoft Teams.
• Knowledge of Microsoft Co-Pilot.

Culture & Benefits

• Informal, open, friendly, and fun working environment with regular social nights and team outings.
• Private medical & dental insurance and life assurance.
• 24/7 support for health and wellbeing via Help@Hand.
• Enhanced parental leave.
• Access to discounts on a wide range of everyday purchases via Reward Gateway.
• Modern WeWork office in Manchester city-centre with great facilities and free barista coffee.

Hiring process

• Stage 1: Talent Acquisition Call
• Stage 2: Hiring Manager Interview
• Stage 3: Team Interview
• Stage 4: Final Interview
• Stage 5: Offer Stage