Instructional Designer & Facilitator (Marketing Enablement)

TL;DR

Instructional Designer & Facilitator (Marketing Enablement): Designs, develops, and delivers learning solutions for complex, marketing-driven go-to-market initiatives in telecommunications with an accent on translating product, pricing, and promotional changes into engaging training. Focus on creating high-impact learning experiences to prepare customer-facing teams and ensuring consistent, high-quality customer experience.

Location: Hybrid, based in Charlotte, NC, or remote within the United States. The company prioritizes local talent for its hybrid workforce in Charlotte.

Company

hirify.global is a telecommunications company reimagining how people live, work, play and connect by providing fast, reliable internet connections in twenty states throughout the Midwest and South.

What you will do

• Design, develop, and update comprehensive training materials (e-learning, microlearning, playbooks, videos) for marketing campaigns, product launches, and pricing changes.
• Own the end-to-end instructional design lifecycle for assigned initiatives, from needs analysis through launch and refinement.
• Facilitate virtual training sessions to introduce new products, pricing, promotional campaigns, and systems changes.
• Translate marketing strategies into practical, channel-ready learning experiences to help employees explain products and handle objections.
• Develop systems and process training related to order-entry, billing, CRM, and other customer-facing platforms.
• Partner with Marketing, Product, and Operations to identify learning needs and align training deliverables with go-to-market plans.

Requirements

• Bachelor’s degree in Instructional Design, Marketing, Communications, Education, or a related field, or equivalent experience.
• Minimum 5 years of experience in training and instructional design or learning and development.
• Experience in the telecommunications industry or a similar subscription-based or technology-driven industry.
• Expertise in designing digital learning solutions using Articulate 360 suite (Rise, Storyline), Vyond, Camtasia, and Adobe Creative Cloud.
• Expertise facilitating virtual training sessions for diverse audiences, engaging groups, and managing time effectively.
• Thorough understanding of adult learning principles and instructional design methodologies (ADDIE, SAM).

Nice to have

• Prior experience supporting marketing, go-to-market, commercial, or sales enablement teams.
• Familiarity with contact-center operations, including order-entry, billing, CRM, and ticketing systems.
• Professional certifications in instructional design, training, learning and performance, or change management (ATD, CPTD, CPLP).
• Experience participating in or leading cross-functional projects.

Culture & Benefits

• Hybrid workforce with HQ in Charlotte, NC, prioritizing local talent for a vibrant destination.
• Competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance, and a 401K plan with company match.
• Commitment to inclusion and belonging, fostering a diverse team.
• Investment in technology to keep the entire team connected across remote, hybrid, office, or field-based roles.