Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Ensuring the success of Asia customers in business and higher education by serving as a trusted advisor and driving value and ROI. Focus on managing enterprise customer relationships, increasing platform utilization, and collaborating cross-functionally to achieve shared growth goals.

Location: Remote (Global) with 50% travel expected to client sites in Asia.

Company

hirify.global is a public benefit corporation making world-class learning accessible globally, focusing on AI, data science, technology, and business skills.

What you will do

• Own strategic relationships with assigned customer accounts through remote and on-site engagements.
• Help customers drive high utilization of the hirify.global platform by conducting regular meetings and sharing best practices.
• Ensure customers see value from hirify.global via executive business reviews and ROI articulation.
• Share accountability with the Sales team for ensuring customer retention and expansion.
• Serve as the primary "voice of customer" and point of escalation, ensuring quick issue resolution.
• Collaborate cross-functionally with Sales, Marketing, Content strategy, Product, Learner Operations, and Services.

Requirements

• 5+ years of account management, sales, or customer success experience.
• Experience in driving customer retention results, customer health metrics, and utilization within accounts.
• Proven results with driving high NARR and renewal rates.
• Ability to travel 50% for on-site engagements, primarily within Asia.
• Excellent interpersonal, communication, and presentation skills.
• Strong problem-solving and analytical thinking to translate data into action.

Nice to have

• Experience with data heavy applications including Excel/Sheets and Looker.
• Ability to articulate the power of education and learning to influence key business decision makers.
• Strong sense of customer empathy and customer-centrism to convert relationships into advocacy.
• Entrepreneurial drive and ability to work autonomously in fast-moving environments.
• Experience working in Edtech or Learning & Development (L&D).

Culture & Benefits

• Globally distributed team with flexible work options (from home, a hirify.global hub, or a co-working space).
• Virtual hiring and onboarding process.
• Opportunity to shape the future of education and make a global impact.
• Culture focused on being customer-first, moving fast, simplifying ruthlessly, and iterating relentlessly.
• Collaborative environment with cross-functional teamwork.