Customer Success Manager (Higher Education)

TL;DR

Customer Success Manager (Higher Education): Leading strategic partnerships with customers to drive measurable outcomes, operational efficiency, and long-term growth through the effective use of hirify.global’s Brightspace platform with an accent on aligning platform capabilities with institutional and business goals. Focus on designing and evolving customer success and adoption plans, identifying gaps in product usage, and influencing internal alignment to improve customer outcomes.

Company

hirify.global is a cloud company that is modernizing education and building the Future of Work by providing the next generation learning environment and solutions to engage and inspire learners.

What you will do

• Lead as a strategic partner with customers to align their objectives with actionable success plans that drive efficiency, growth, and measurable outcomes through Brightspace adoption.
• Design, own, and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and the capabilities of the Brightspace platform.
• Drive value realization by applying deep knowledge of Brightspace, the education technology landscape, and customer workflows to identify opportunities for optimization, innovation, and improved outcomes.
• Lead targeted adoption initiatives by identifying gaps in product usage and working closely with key customer stakeholders to advance platform maturity and effectiveness.
• Proactively assess customer health, identify risk, and influence corrective actions that increase engagement, reduce churn, and strengthen long-term success.
• Influence internal alignment by acting as a critical connector between customers and hirify.global teams (Sales, Product, Support, and Engineering), ensuring customer insights inform roadmap priorities and service improvements.

Requirements

• 3+ years in Customer Success, Account Management, Consulting, or Program Management in SaaS.
• Bachelor’s degree in business, Education, Learning & Development, Information Systems, or a related field; or equivalent practical experience.

Culture & Benefits

• Impactful work transforming the way the world learns.
• Flexible work arrangements.
• Learning and Growth opportunities.
• Competitive Benefits Package.