Trade Floor Support Engineer (Fintech)

TL;DR

Trade Floor Support Engineer: Providing 1st to 3rd line technical support for business users on a trading floor, ensuring quick resolution of issues and smooth system operation with an accent on market data support and critical system uptime. Focus on troubleshooting hardware, software, VDI, and mobile devices in a high-pressure, fast-paced environment.

Location: London (Onsite, 5 days a week). Core business hours with flexibility to work until 10:30pm when required. This is an onsite, customer facing role.

What you will do

• Deliver 1st to 3rd line support via phone, email, ServiceNow, and in person, meeting SLAs.
• Provide trade floor and market data support, including Bloomberg and Reuters.
• Onboard new joiners, handle desk moves (intraday & out of hours), and support ad hoc testing.
• Support desktop, laptop, VDI, and mobile devices (iPhones/iPads).
• Troubleshoot hardware, software, O365, Windows 10, and broker applications.
• Participate in out-of-hours on-call and provide late cover up to 10:30pm when required.

Requirements

• Proven Trade Floor Support experience.
• Market data support (Bloomberg, Reuters) in a trading environment.
• Strong Windows 10, O365, and desktop support knowledge.
• AD, GPO, WMI, SCCM administration experience.
• Desktop virtualisation: Citrix XenDesktop, VMware, Nutanix.
• Broker applications experience (Brokertec, GFI, ICAP, etc.).
• Mobile device support (iPhone, iPad).

Nice to have

• PowerShell scripting.
• Exchange administration.
• Strong familiarity with SCCM Console.

Culture & Benefits

• Work in a fast-paced, high-pressure, customer-facing environment.
• Opportunity to be a frontline tech hero, delivering outstanding service.
• Contribute to continuous improvement, seeking smarter ways of working.
• Be part of a team with leadership and mentoring capability.
• A contract role for 3 months with possible extensions.
• Be proactive, self-motivated, and comfortable working with minimal supervision.