Senior Technical Escalation Engineer (Cybersecurity)

TL;DR

Senior Technical Escalation Engineer (Cybersecurity): Resolving technical issues related to the Privilege Cloud (pCloud) FedRAMP product with an accent on investigating and troubleshooting challenging problems in a cloud platform. Focus on maintaining effective working relationships with Development, Support, and field engineers and providing quick response code changes as needed.

Location: United States

Salary: $116,000 – $170,000/year

Company

hirify.global is the global leader in Identity Security, providing comprehensive security for any identity across business applications, distributed workforces, hybrid cloud workloads, and the DevOps lifecycle.

What you will do

• Understand the complex platform system and assess the severity of customer issues.
• Review customer escalations to ensure all technical details are provided.
• Investigate technical issues escalated by Customer Support to find solutions.
• Establish and maintain effective working relationships with Development, Support, and field engineers.
• Work directly with Customer Support and customers on reported issues when required.
• Provide quick response code changes as needed and guide Developer on-call teams.

Requirements

• Bachelor’s Degree in Computer Science or related field.
• Excellent presentation, verbal and written communications skills.
• Ability to navigate conflicting priorities and drive successful outcomes.
• Ability to diagnose, troubleshoot, and resolve complex issues that Tier 1 and Tier 2 support teams cannot solve.
• Ability to comprehend the technical aspects of a complex SaaS system.
• We are unable to sponsor or take over sponsorship of employment Visa at this time.

Nice to have

• Hands-on experience with AWS GovCloud.
• Experience in Security companies.

Culture & Benefits

• Wide range of medical, dental, and vision benefits.
• Financial benefits included.
• Other benefits are also included.