Community Manager (Social Media)

Location: Cairo, Egypt; hybrid work model with the option to work from home two days per week

Company

hirify.global is a precision marketing agency using data, creativity, technology, and empathy to activate customer growth across global markets.

What you will do

• Manage daily community engagement and social customer support across assigned platforms.
• Respond to comments, direct messages, and customer queries according to SLAs, tone-of-voice guidelines, and escalation protocols.
• Moderate conversations, identify complaints and sensitive issues, and escalate risks when required.
• Support always-on social activity and campaign launches through timely, real-time engagement.
• Coordinate with social, content, and account teams to resolve customer issues.
• Track recurring questions, sentiment, and emerging community trends, while following governance and approval workflows.

Requirements

• 1–3 years of experience in community management, social media, or social customer support.
• Experience supporting enterprise or high-volume accounts.
• Strong understanding of major social platforms and customer engagement best practices.
• Arabic written communication skills required; English essential.
• Ability to work independently in a structured, process-driven environment with defined SLAs and workflows.
• Hands-on experience with community management, moderation, or social support tools such as Sprinklr, Sprout Social, Emplify, or similar platforms.

Culture & Benefits

• Hybrid work model supporting in-person collaboration and flexibility.
• Option to work from home two days per week.
• Inclusive workplace focused on individuality and personal well-being.
• Collaboration with social, content, account, strategy, creative, technology, and data specialists.