Community Manager (Social Media)

TL;DR

Community Manager (Social Media): Supporting day-to-day community management and social customer support across multiple social platforms for enterprise accounts with an accent on managing high-volume brand interactions and delivering timely, on-brand responses. Focus on moderating conversations, identifying risks, and coordinating with internal teams to resolve customer issues in an SLA-driven environment.

Location: Dubai, UAE. This role operates under a hybrid work model, with the option to work from home two days per week.

Company

hirify.global is a global precision marketing agency, part of Omnicom’s Precision Marketing Group, leveraging data, creativity, and technology to activate authentic customer connections for clients across 15+ global markets.

What you will do

• Manage daily community engagement and social customer support across assigned platforms.
• Respond to comments, direct messages, and customer queries aligned with agreed SLAs and brand tone of voice.
• Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required.
• Support always-on social activity and campaign launches with timely, real-time engagement.
• Coordinate with internal social, content, and account teams to resolve customer issues.
• Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams.

Requirements

• 1–3 years’ experience in community management, social media, or social customer support roles.
• Experience supporting enterprise or high-volume accounts.
• Strong understanding of major social platforms and customer engagement best practices.
• Bilingual communication skills (Arabic required; English essential).
• Comfortable managing customer-facing interactions in a structured, process-driven environment.
• Hands-on experience using community management, moderation, or social support tools (e.g., Sprinklr, Sprout Social, Emplify).

Culture & Benefits

• Hybrid work model designed for in-person connections and collaboration.
• Option to work from home two days per week.
• Inclusive workplace emphasizing personal well-being.
• Part of a global precision marketing agency that leverages data, creativity, and technology.