Implementation Architect (SaaS)

TL;DR

Implementation Architect (SaaS): Leading the technical post-sales journey to ensure customers successfully architect their billing integration and get value from hirify.global quickly with an accent on mapping complex business logic to hirify.global's platform and guiding API design decisions. Focus on troubleshooting implementation challenges, building trusted relationships with customer engineering, finance, and product teams, and advocating for product improvements at scale.

Location: Hybrid work (3 days/week in office) in San Francisco, CA or New York, NY.

Salary: $125,000–$175,000

Company

hirify.global transforms how modern AI and software companies monetize at scale by providing next-generation billing infrastructure.

What you will do

• Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements.
• Design and recommend approaches that map complex business logic to hirify.global's capabilities.
• Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization.
• Troubleshoot implementation challenges and unblock customers when they get stuck.
• Serve as the ongoing technical point of contact for strategic accounts, partnering with Customer Success.
• Identify patterns of friction across customers and advocate for product improvements.

Requirements

• 4+ years in a technical post-sales role such as solutions engineering, implementation consulting, or technical account management.
• Strong understanding of APIs, webhooks, and system integration concepts.
• Comfortable with SQL and navigating complex data relationships.
• Proven ability to translate between business requirements and technical architecture.
• Fluent in technical conversations with engineering teams (no production coding required).
• Track record of owning customer relationships through implementation and onboarding.

Culture & Benefits

• Excellent medical, dental, and vision insurance with a One Medical membership.
• Unlimited PTO plus an additional week off between Christmas and New Year’s.
• 401k plan and meaningful equity in the form of stock options.
• 16-week paid parental leave.
• Commuter stipend and catered lunches in the office.
• Annual learning & development stipend.