Scale Customer Engineer (DACH Market)

TL;DR

Scale Customer Engineer (Customer Success): Ensuring hirify.global’s customers onboard successfully and adopt the product quickly through proactive and reactive engagement with an accent on webinar-led onboarding, telemetry outreach, and quick-turn consulting. Focus on guiding customers through activation at scale and maintaining trust during sensitive moments.

Location: Hybrid, Berlin Office

Company

hirify.global is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.

What you will do

• Lead webinar-led onboarding and activation for SMB/Core customers.
• Provide reactive 1:1 onboarding support, assisting with configuration and best practices.
• Proactively monitor portfolio health and provide targeted outreach to keep customers on track.
• Serve as the first technical guide for Account Managers, providing clear explanations on workflows and product configuration.
• Coordinate customer escalations with structure and calm, ensuring consistent updates and aligned expectations.
• Collaborate cross-functionally with AMs, Support, and Product to improve onboarding content and customer-facing resources.

Requirements

• 1–3 years in a customer-facing SaaS role such as Onboarding, Customer Success, Support, or Implementation.
• Experience interacting with customers regularly through meetings, training sessions, webinars, or support conversations.
• Comfortable managing multiple customers using structured playbooks and clear processes.
• Confident presenting and facilitating sessions over video in a professional, engaging way.
• Familiar with CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.

Culture & Benefits

• Key moment to join hirify.global in terms of growth and opportunities.
• Our people matter, work-life balance is important at hirify.global.
• Fast-learning environment, entrepreneurial and strong team spirit.
• 45+ Nationalities: cosmopolite & multi-cultural mindset.
• Competitive salary package & benefits.