Customer Care Advisor (HR Tech)

TL;DR

Customer Care Advisor (HR Tech): Supporting international customers with all questions regarding HR software applications, focusing on building expertise across different domains and advising on optimizing their hirify.global environment. Focus on professional communication, analytical skills to find optimal solutions, and taking ownership in a self-managing way.

Location: Hybrid work format. hirify.global, a member of the SD Worx group, is a European provider of HR software solutions. A workation option (4 weeks per year) is available within EU SD Worx locations.

Company

hirify.global, a proud member of the SD Worx group, is a successful European provider of HR software solutions for Workforce management, Time & Attendance, Access, and Planning.

What you will do

• Build knowledge and expertise across different domains of HR software applications.
• Answer customer questions about hirify.global tools via phone and email.
• Advise customers on how to optimise their hirify.global environment.
• Build an internal network and collaborate with internal customer experts.
• Take ownership in your role while leveraging team collaboration.

Requirements

• Communicate professionally with customers over the phone and show perseverance in finding solutions.
• Have an interest in software applications and the more technical side of HR.
• Possess strong analytical skills.
• Fluent and confident in English.
• Demonstrate responsibility, autonomy, initiative, and a self-managing approach.
• Enjoy working in a growing company and continuously improving processes.

Culture & Benefits

• All types of leave (annual, sick, study, maternity/paternity, wedding, compassionate) granted from day 1, with eligibility for seniority leave after 3 years.
• Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old), with options to upgrade or enroll parents at a subsidized rate.
• Monthly fixed transport allowance and no deduction for using company transport after work.
• Eligible for a mobile voucher (renewable every 3 years) and a fixed internet allowance for home use.
• Career break option and Workation (possibility to work from any SD Worx location for 4 weeks per year within the EU).
• Yearly performance review with remuneration review and a yearly company bonus.
• Subsidized interest facility for car loans.
• Referral program.
• Opportunities for learning through individual development plans and professional training.
• Ample room for career growth within SD Worx, whether for specialized expertise or broader knowledge expansion.