Customer Support Representative

TL;DR

Customer Support Representative (Cloud/SaaS): Managing technical service requests and troubleshooting cloud-related issues, with an accent on providing outstanding partner experience and solving problems with precision. Focus on diagnosing root causes, supporting Microsoft 365 and Azure solutions, and improving service desk processes.

Location: Remote within the United Kingdom or onsite in Milton Keynes, UK.

Company

hirify.global is a global leader helping businesses maximize the promise of technology to operate faster, smarter, and more sustainably.

What you will do

• Manage inbound technical service requests via phone, email, and live chat.
• Log all issues, steps, and updates accurately within internal systems.
• Diagnose root causes, including software defects, misconfigurations, and content issues.
• Support multiple cloud solutions, with a primary focus on Microsoft 365 and Microsoft Azure.
• Collaborate closely with internal teams and external vendors like Microsoft engineers.
• Contribute to improving service desk processes, documentation, and workflows.

Requirements

• Excellent verbal and written English communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of Microsoft 365 and/or Microsoft Azure.
• Proven ability to troubleshoot and debug SaaS cloud solutions.
• Ability to prioritize effectively and manage expectations in a fast-paced environment.

Nice to have

• Experience with Zendesk.

Culture & Benefits

• Access to global learning opportunities and meaningful career development.
• Exposure to cutting-edge cloud technologies.
• Part of an inclusive, diverse community that celebrates ideas.
• An environment that empowers talent, curiosity, and ambition.