FinTech Client Support Services Analyst (Fintech)

TL;DR

FinTech Client Support Services Analyst (Fintech): Assisting clients by supporting cloud-based IT products for financial institutions, contributing to process improvements, and maintaining internal knowledge articles with an accent on timely updates, enhancing service quality, and effective problem-solving. Focus on simplifying complex technical concepts for clients and ensuring client success in a fast-paced, high-impact environment.

Location: Hybrid in Bonifacio Global City, Taguig, Philippines (at least 2 office days per week). Willingness to work afternoon shifts (11:00–20:00 PHT) and occasional weekends/holidays for global operations.

Company

hirify.global is a global tech leader committed to breaking down barriers to inclusive prosperity by providing open and transparent markets and centralizing data, analytics, and market intelligence.

What you will do

• Assist clients by supporting cloud-based IT products used by financial institutions.
• Provide timely updates on incident progress and scheduled system upgrades.
• Share ideas to improve processes and enhance service quality.
• Help create and maintain internal knowledge articles.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or related field.
• Strong problem-solving skills with the ability to analyze issues logically.
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for clients.
• Customer-centric mindset with professionalism and empathy.
• Ability to work in rotating shifts, during occasional weekends/holidays, as needed for global operations.
• Willingness to work afternoon shifts (11:00–20:00 PHT).
• Ability to collaborate effectively with team members, demonstrating a team-player mindset, openness to feedback, and a supportive approach to shared goals.

Nice to have

• Internship or experience in Client Support, Project Management, or Client Services.
• Familiarity with financial services or Capital Markets.
• Interest in using AI tools to improve workflows and automate tasks.

Culture & Benefits

• Permanent full-time role with a hybrid work model (at least 2 office days per week).
• Autonomous but fast-paced work environment where results are recognized.
• HMO coverage for employee and dependents.
• Employee stock purchase plan, equity grant, retirement plan, and annual bonus.
• Free counseling sessions and subscription to e-learning platforms.
• Commitment to building a diverse and inclusive workforce.