IT Support Engineer (macOS)

TL;DR

IT Support Engineer (macOS): Provides day-to-day technical support to hirify.global employees, ensuring a seamless and secure technology experience across the company, with an accent on macOS device management, account access, and collaboration tools. Focus on resolving technical issues, managing user provisioning/deprovisioning, and maintaining IT documentation in a fast-paced cloud-based environment.

Location: On-site in San Francisco, United States

Salary: $70,000–$100,000

Company

hirify.global is a modern banking platform built for startups, providing connected financial services backed by human support.

What you will do

• Provide hands-on and remote technical support for macOS devices, software, and peripherals.
• Manage user accounts and access levels (provisioning, deprovisioning, MFA, SSO) via Okta and Google Workspace.
• Configure, deploy, and maintain Mac laptops using Kandji, monitoring compliance and security.
• Support collaboration tools including Slack, Zoom, and Google Workspace.
• Log and track support requests in Jira and maintain internal IT documentation.
• Handle IT orientation, device preparation, and secure data recovery for employee onboarding and offboarding.

Requirements

• 2+ years of experience in IT support or a related technical role.
• Strong knowledge of macOS troubleshooting and device management.
• Experience with Okta, Google Workspace, Kandji, Zoom, and Slack.
• Familiarity with IT ticketing systems like Jira Service Management.
• Excellent communication and problem-solving skills with a customer-focused mindset.
• Must be able to work on-site in San Francisco.

Culture & Benefits

• Offers equity, healthcare benefits, and paid time off.
• Committed to building an inclusive and equitable environment.
• Supports professional growth opportunities.