Technical Client Success Senior Analyst (SaaS)

TL;DR

Technical Client Success Senior Analyst (SaaS): Managing customer inquiries and providing excellent service standards to hirify.global data clients with an accent on resolving technical API questions and platform-related issues. Focus on identifying prospective customers, providing pre- and post-sales onboarding, and contributing to product development based on customer feedback.

Location: Amenable to working Night-Shift and twice a week in the hirify.global office at Bonifacio Global City, Taguig.

Company

hirify.global is a global tech leader committed to breaking down barriers to inclusive prosperity through more open and transparent markets.

What you will do

• Help manage and triage inquiry emails about the platform and data products from customers and users.
• Empathize with the customer experience and effectively resolve customer inquiries in a considerate, accurate, and timely manner.
• Identify, vet, and pass prospective customers to the sales team.
• Provide pre-sales and post-sales onboarding service to clients.

Requirements

• At least 2 years experience in Client Success for a marketplace or SaaS technology company, preferably at a startup.
• Be passionate about problem-solving and providing great customer experience.
• Excellent verbal and written communication skills and enjoy crafting clear and concise messages to customers.
• Strong problem solver and comfortable managing high profile problems within tight time constraints.
• A strong interest in technology and have a solid understanding of the impact to business when something in software goes wrong.
• You understand web services, including transport (primarily HTTP), common data formats (JSON), and standard API patterns (e.g. REST).
• Amenable to working Night-Shift and twice a week in the hirify.global office at Bonifacio Global City, Taguig.

Nice to have

• At least 2 years Knowledge in SQL, Python, and/or Amazon Web Services
• Domain knowledge in finance services and capital markets

Culture & Benefits

• Permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).
• Autonomous but fast-paced work environment.
• HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.