Customer Support Expert

TL;DR

Customer Support Expert: Providing personalized support to customers, addressing their challenges, and building long-lasting relationships. Focus on improving resources, macros, and help center materials.

Location: Remote - Must be based anywhere in the continental US

Salary: $55,000 + benefits

Company

hirify.global is building an ecosystem enabling entrepreneurs to succeed by offering a range of business management tools.

What you will do

• Deliver best-in-class, personalized support to meet high standards for customer satisfaction.
• Understand customer goals and address challenges through effective ticket responses.
• Master the hirify.global product by answering support tickets primarily via phone and text.
• Work with a dynamic team to achieve company goals such as customer acquisition and retention.
• Identify areas of opportunity to improve resources: macros, help center, etc.

Requirements

• 1+ year work experience in a customer-facing role, SaaS preferred
• Proven record of driving customer satisfaction and meeting or exceeding performance standards
• Excellent written and verbal communication skills, with an ability to adapt to various communication styles
• A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment

Culture & Benefits

• Competitive health & dental insurance options, with premiums partially covered.
• Fertility and adoption benefits.
• Generous, fully-paid parental leave policy.
• 401k benefit - employees are eligible to contribute starting day 1 of employment.
• Employees receive a yearly stipend for approved learning and educational-related expenses.
• Annual company retreat for entire team, plus virtual events throughout the year.