Onboarding Coach

Location: Remote — Indonesia

Company

hirify.global develops a unified hotel management platform used by hospitality properties worldwide, integrating with hundreds of partners.

What you will do

• Facilitate client onboarding, training, and ongoing support through video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and support customer retention.
• Build client relationships that encourage loyalty and product adoption.
• Develop product and customer expertise, contribute to training materials, and stay current on system changes.
• Record activities in Salesforce, gather feedback, and share product improvement insights.

Requirements

• Over 3 years of five-star hospitality experience in a key role such as Front Desk or Revenue Manager at a leading hotel brand, or at least 3 years of relevant customer-facing SaaS experience.
• Fluent English communication.
• Knowledge of Spanish is required if Spanish is not the candidate’s mother tongue.
• Ability to communicate product offerings clearly and synthesize customer feedback for internal teams.
• Strong organization and proactive skills for managing multiple projects or accounts.
• Empathetic, customer-focused communication and the ability to empower clients to become self-sufficient.

Nice to have

• Project Management certification.

Culture & Benefits

• Remote-first and remote-always work environment.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays with an extra-long weekend.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Professional development courses, manager training, upskilling, and knowledge-transfer opportunities.