Onboarding Coach (Hospitality)

TL;DR

Onboarding Coach (Hospitality): Training clients on a property management system, tailoring solutions to their hospitality business needs with an accent on understanding client requirements and ensuring confidence in system usage. Focus on facilitating client onboarding, resolving inquiries, and building strong client relationships for product adoption and retention.

Location: Remote - (Indonesia). Working Hours: 1pm - 10pm OR 2pm - 11pm GMT+7.

Company

hirify.global is a company transforming hospitality by providing an intelligently designed platform that powers properties across 150 countries and processes billions in bookings annually.

What you will do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of hirify.global’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Requirements

• Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
• Fluency in English.
• Ability to communicate product offerings clearly and synthesize feedback for internal teams.
• Ability to manage multiple projects or accounts with strong organizational and proactive skills.
• Empower clients to become self-sufficient during onboarding and beyond.
• Deliver exceptional communication with empathy and a customer-focused approach.

Nice to have

• Project Management certification.
• Knowledge of Spanish.

Culture & Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo).
• Monthly Wellness Fridays - enjoy an extra long weekend every month.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in hirify.global University.