Customer Relationship and Renewals Manager

TL;DR

Customer Relationship and Renewals Manager: Providing a positive customer experience, leveraging the hirify.global sales model and maximizing revenue and margin generation with an accent on growing the scope and value of existing accounts. Focus on meeting business renewal targets, upselling products/services, and building strong customer relationships within a defined region.

Location: Hybrid (Mississauga, Canada)

Company

hirify.global is an industry leader in providing enterprise mobility and IoT solutions, driven by an entrepreneurial culture that emphasizes personal growth and continuous innovation.

What you will do

• Serve as the first point of contact for clients and prospects, acting as a professional ambassador for hirify.global.
• Take ownership of customer accounts, focusing on increasing scope and value.
• Meet business renewal targets, create price quotes, and upsell hirify.global products/services.
• Collect customer information and provide product details to customers and partners.
• Plan and execute effective sales campaigns to proactively grow accounts.
• Manage sales pipeline and forecast accurately.

Requirements

• 2+ years of experience in high volume B2B sales or renewals, ideally within technology.
• Strong phone presence and experience in a high-volume customer interaction environment.
• Proficient interpersonal, communication, and computer skills.
• Ability to excel in a collaborative, fast-paced team environment.
• Self-starter with high initiative and a goal-driven mindset.
• Excellent communication skills in English.

Nice to have

• Inside Sales experience.
• Experience with Salesforce.
• Basic knowledge in mobile technology.
• Proficiency in additional languages.

Culture & Benefits

• Emphasis on personal growth, continuous innovation, and a fun work environment.
• Opportunity to work with leading-edge technologies and take on complex projects.
• Collaborative and agile teams working alongside leading tech giants.
• Environment that fosters new ideas and encourages making an impact.
• Commitment to accessible employment practices and accommodations.

Hiring process

• hirify.global uses AI tools to support parts of the recruitment process, including resume review and qualification screening.
• Final hiring decisions are made by people.