Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Responsible for managing hirify.global's biggest customers, building strong relationships, and ensuring they successfully adopt and expand their use of the hirify.global platform. Focus on providing world-class guidance, managing client integrations, and identifying business opportunities to mitigate churn risk proactively.

Location: Remote

Company

hirify.global is a company whose technology is used by over 10,000 customers worldwide.

What you will do

• Act as the primary lead for high-value customers, building strong relationships and becoming their trusted advisor.
• Lead the onboarding process to help clients start using the hirify.global technological platform and drive adoption.
• Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives.
• Work closely with commercial team counterparts to identify business goal opportunities and develop account strategy.
• Identify and mitigate churn risk proactively.

Requirements

• 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software.
• Experience with Enterprise customers and/or dynamic and technological accounts.
• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business.
• Aptitude and curiosity to learn about technical concepts related to the product.
• Strong presentation, verbal and written communication, organization, multitasking, and time management skills.
• A Bachelor degree from a University is a must.

Nice to have

• Experience with NoSQL databases or distributed caches.

Culture & Benefits

• Competitive salaries and equity grants.
• Flexible vacation time to promote a healthy work-life balance.
• Health insurance, paid paternity leave, and pension plan.
• Flexible working options.
• Yearly health and wellness budget for a healthy mind and body.
• Learning and development opportunities.