Scale Customer Engineer (AI, SaaS)

TL;DR

Scale Customer Engineer (AI, SaaS): Guiding long-tail and SMB/Core customers through successful onboarding and product adoption with an accent on webinar-led sessions, reactive support, and proactive monitoring of customer health. Focus on simplifying complex configurations, providing clear technical guidance to Account Managers, and coordinating customer escalations effectively.

Location: Hybrid in Paris, France

Company

hirify.global is a profitable unicorn AI-powered customer communications platform used by 22,000+ companies globally, combining voice, SMS, WhatsApp, and AI into a seamless workspace.

What you will do

• Lead recurring onboarding webinars and provide reactive 1:1 support for SMB/Core customers, helping them configure hirify.global and reach first value.
• Proactively monitor customer portfolio health and provide targeted outreach based on usage signals.
• Serve as the primary technical guide for Account Managers, offering practical explanations of features and workflows.
• Coordinate customer escalations with Support, Product, and Account Managers, ensuring clear communication and structured follow-up.
• Collaborate cross-functionally to refine onboarding playbooks, content, and customer-facing resources based on insights from activation and early adoption.

Requirements

• 1–3 years in a customer-facing SaaS role such as Onboarding, Customer Success, Support, or Implementation.
• Experience interacting with customers regularly through scheduled meetings, training sessions, webinars, or support conversations.
• Ability to manage multiple customers using structured playbooks and clear processes.
• Confident in presenting and facilitating sessions over video in a professional, engaging way.
• Proficiency with CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.
• Strong customer orientation, execution excellence, and technical learning ability.

Culture & Benefits

• Key moment to join hirify.global in terms of growth and opportunities within a fast-learning, entrepreneurial environment.
• Emphasis on work-life balance and a strong team spirit.
• Cosmopolite and multi-cultural mindset with 45+ nationalities.
• Competitive salary package and benefits.
• Commitment to diversity, equity, and inclusion, fostering a strong sense of belonging for all.