Customer Success Manager (Saas)

TL;DR

Customer Success Manager (Saas): Guiding customers through security and compliance journeys with hirify.global's specialized solutions with an accent on customer-centric approach and expertise in hirify.global's products and security best practices. Focus on overall success and satisfaction of hirify.global's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.

Location: Remote U.S.

Salary: $174K - $205K

Company

hirify.global helps businesses earn and prove trust by monitoring and verifying security continuously.

What you will do

• Lead all post-sales activities for hirify.global’s upmarket customers through onboarding, implementation, and product expertise.
• Partner with Account Managers to drive renewal and expansion opportunities.
• Act as the voice of the customer within hirify.global.
• Serve as the point of contact for customers, driving them to specific business outcomes.
• Provide technical answers and recommend efficient ways for customers to achieve compliance using the hirify.global platform.
• Work cross-functionally to resolve customer business issues and work toward mutual goals.

Requirements

• 4+ years of experience in Customer Success at a SaaS company.
• Extensive experience with high-end exposure to C-level executives.
• Proven track record of long-term customer retention and hitting retention targets.
• Clear and thoughtful communication skills with strong critical thinking ability.
• Technical competency to understand hirify.global’s software and build relationships with highly technical customers.

Culture & Benefits

• Industry-competitive compensation and open PTO policy.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• Flexible work hours and location.
• 16 weeks fully-paid parental leave for all new parents.
• Health & wellness and remote workplace stipends.
• Offices in SF, NYC, Dublin, and Sydney.