Renewal Account Manager

TL;DR

Renewal Account Manager: Manages renewals and expansion strategies for mid-tier customers, focusing on commercial contact, negotiation, and cross-functional coordination. Focus on independently managing the full renewal lifecycle, identifying upsell/cross-sell opportunities, and ensuring forecast accuracy.

Location: Hybrid in Austin, TX, United States

Company

hirify.global is a cybersecurity product company dedicated to creating a secure digital world for its 11,000+ customers by challenging what’s possible in the industry.

What you will do

• Independently manage the full renewal lifecycle for a defined portfolio of existing customers.
• Build and maintain relationships with key decision-makers, procurement, and channel partners.
• Identify expansion opportunities and collaborate with Sales and Customer Success to grow existing accounts.
• Serve as the primary commercial point of contact for renewals pricing and term negotiations.
• Ensure accurate, on-time renewals through close coordination with internal teams.
• Maintain accurate renewal forecasts and documentation in Salesforce, Clari, and internal reporting tools.

Requirements

• 2+ years of SaaS renewals, account management, or commercial ownership experience with measurable retention success.
• Strong commercial acumen and negotiation skills.
• Excellent communication and executive presence with the ability to influence customer and partner decisions.
• Strong proficiency in Salesforce and other CRM or forecasting tools.
• Analytical mindset and ability to interpret customer and renewal data.
• Collaborative, organized, and proactive approach to managing multiple priorities in a fast-paced environment.

Nice to have

• Cybersecurity or technology industry experience.

Culture & Benefits

• Hybrid work environment: three days in-office and two days remote in Austin, TX.
• Parking provided at the Austin office location.
• Dynamic and collaborative workplace that welcomes new ideas.
• Opportunity to solve tough challenges in cybersecurity.
• Commitment to upholding high standards of security and privacy.