Senior Product Specialist (SaaS Implementation)

TL;DR

Senior Product Specialist (SaaS Implementation): Guiding businesses through the implementation and optimization of a cloud-based software solution with an accent on technical setup, training, and solution design. Focus on anticipating risks, providing high-level technical support, and managing multiple projects simultaneously for enterprise clients.

Location: Manchester, England, United Kingdom

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, enabling clients to seamlessly manage every aspect of their business.

What you will do

• Understand client needs and design tailored solutions using hirify.global.
• Lead product demos, training sessions, and solution reviews with business impact.
• Configure and optimize the platform according to each client’s specific workflows.
• Anticipate risks and ensure smooth project rollouts.
• Provide high-level technical support and troubleshoot customer issues efficiently.
• Manage multiple projects simultaneously, ensuring compliance with SLAs and KPIs.

Requirements

• Fluency in both French and English (written and spoken).
• 4 to 8 years of experience in enterprise software implementation and support.
• Strong technical knowledge in APIs, cloud solutions, and data migration.
• Proven experience deploying software at scale and working with enterprise clients.
• Excellent communication, presentation, and client training skills.
• Ability to manage multiple projects and work across distributed teams.

Nice to have

• Knowledge of HTML, JavaScript, JIRA.
• Experience in the wellness/spa industry.

Culture & Benefits

• Be part of a fast-growing, innovative company.
• Enjoy attractive salary and benefits.
• Grow your career in an international environment.
• Collaborate with a diverse, dynamic, and passionate team.