Customer Success Specialist

TL;DR

Customer Success Specialist: Managing the needs of Small Business clients, resolving inbound questions, and maintaining annual renewal processing with an accent on driving customer success and establishing loyal relationships. Focus on preventing churn, identifying growth opportunities, and ensuring client satisfaction with hirify.global products.

Location: Remote (USA)

Salary: $4,160–$5,280/month

Company

hirify.global empowers customers in regulated industries to manage risk and unleash intelligence in their digital communications.

What you will do

• Deliver high levels of responsiveness and engagement for assigned accounts.
• Host meetings for renewal discussions, success issues, and at-risk remediation.
• Work with clients on retention cases to prevent and manage churn.
• Identify additional add-on services and partner with sales for new opportunities.
• Effectively manage and drive closure of renewal business.
• Drive client adoption of products and services via trainings and best practices.

Requirements

• 1+ years' experience in a customer-facing role, preferably in B2B and/or SaaS environments.
• BA/BS degree or 4+ years' experience in customer success in lieu of degree.
• Proficiency with MS Office Suite.
• Effective oral and written communication skills.
• Strong organizational skills and attention to detail.
• Proven results in driving customer health and satisfaction.

Culture & Benefits

• Lifelong learners with a passion for innovating with purpose.
• Collaborative work environment, working with popular communication platforms and cloud infrastructure.
• Utilize the latest in AI/ML technology for customer solutions.
• Global organization that values diversity and authenticity.
• Recognized as a Best Place to Work by Comparably.com.
• Opportunities for career development and growth.